--- title: Busy sales room: serving several families at once | Inviewd description: When five families arrive at once, the sales room loses sales in the wait. How to organize self-guided tours, group presentations, tablets and video calls. lang: en canonical: https://inviewd.com/en/atender-varias-familias-sala-de-ventas.html source: https://inviewd.com/en/atender-varias-familias-sala-de-ventas.html markdown: https://inviewd.com/en/atender-varias-familias-sala-de-ventas.md publisher: Inviewd S.A.S. --- # A packed Saturday: how to serve several families at once with the virtual model Every sales room has a Saturday like this: a launch, a long weekend or a promotion that worked better than expected. At eleven in the morning there are five families and two reps. One waits standing by the scale model, another looks at their phone and the third leaves saying they will come back another day. Most do not. Sales rooms are designed to serve one family at a time, and that design breaks down on exactly the days when the most people come in. With the virtual model you can organize things differently, so nobody waits with nothing to do and nobody leaves without a next step. In short - On a peak day, the sale is lost in the wait, not in the presentation. - A self-guided tour station lets the family explore the project while their rep gets to them. - A group presentation at fixed times serves several families with a single rep. - With a tablet, each rep serves at their own table without waiting for the main screen. - Anyone who leaves without being served has to leave with the tour link and a booked video call. Want to see this on your project? [Book a free demo](https://wa.me/573182583664?text=Hola,%20quiero%20mas%20informaci%C3%B3n%20sobre%20la%20sala%20de%20ventas%20virtual.%20) ## Where the sale is lost on a busy day On a normal day, the rep greets, presents, shows and closes with one family. On a busy day, the families who arrive later wait, and waiting has three costs: enthusiasm drops, the family starts comparing with the project they saw before and, after a few minutes, someone suggests leaving. The presentation may be excellent; the problem is that it never gets started. The answer is not hiring more reps for two Saturdays a month. It is changing how you serve people on those days, relying on something the physical sales room did not have: a model of the project that people can explore on their own. ## Four ways to serve several families at once ### 1. The self-guided tour station A touchscreen or a large tablet, in kiosk mode, with the tour open on the overview of the project. The family that is waiting explores on their own: they pick a unit type, go inside and look at the view from the floor they care about. When the rep arrives, they already know what they like and the conversation starts further along. We explain what buyers should be able to do there in [touchscreens in the sales room](https://inviewd.com/en/pantalla-tactil-sala-de-ventas.html). ### 2. The group presentation at fixed times On high-traffic days, one rep presents the project on the big screen every hour on the hour, for fifteen minutes, to all the families in the room: the surroundings, the amenities, the unit types and the view from the upper floors. Afterward, each family moves to a table with the questions that are no longer general. One rep does the introductory work of five. ### 3. A tablet for each rep If everything is shown on a single screen, only one family can be served at a time. With the same tour on a tablet, each rep serves at their own table: they show the unit type, change the finishes and compare the view from two floors without waiting their turn. The big screen is kept for the group presentations. ### 4. The video call for anyone who cannot be served There will always be a family that cannot wait. That family does not have to leave empty-handed: they leave with the tour link on their WhatsApp and a video call booked for Monday, in which the rep shows them the same apartment they saw at the station. That is how the [guided virtual tour](https://inviewd.com/en/recorrido-virtual-acompanado-cita.html) works. ## An organized Saturday, hour by hour | Time | What happens | Who | | --- | --- | --- | | 10:00 | Opening; self-guided tour station on | Host | | 10:30 | The first families explore on their own while their rep gets to them | Reps A and B | | 11:00 | Group presentation on the big screen | Rep C | | 11:15 | Each family moves to a table with a tablet | Reps A, B and C | | 12:00 | Second group presentation | Rep C | | 13:00 | Anyone who could not be served leaves with the link and a booked video call | Host | The times are an example; what matters is that group presentations happen at fixed times and are announced at the entrance, so the family that arrives at 11:40 knows the next one starts in twenty minutes. ## The role of the host On the busiest days it pays to have someone who does not sell: they greet people, record each family's name and phone number, ask which unit type they are interested in, take them to the tour station and let them know when the next presentation starts. It looks like an extra cost; in practice it keeps reps from interrupting each other and keeps anyone from being left unattended. The host also assigns families to reps using a clear rule. Without one, reps compete for the families that look most decided and the others wait longer than they should. ## Record what happened A busy day generates many contacts and little data if nobody writes it down. The minimum for each family: name, phone number, the unit type they looked at, whether they saw the presentation, whether they spoke with a rep and what the next step is. With that, on Monday the team knows whom to call first. And if the tour station records which unit types were viewed, you also learn which product is drawing the most people, as we explain in [sales room metrics](https://inviewd.com/en/indicadores-sala-de-ventas.html). ## Get ready for the next peak day - Self-guided tour station switched on from opening time. - A rehearsed fifteen-minute group presentation, at a fixed time and announced at the entrance. - A charged tablet for each rep, with the tour open. - A host who greets, records and assigns. - A ready-made message with the tour link and the option to book a video call. - A list of who came, what they looked at and what their next step is. Launch days are the most demanding. If you are preparing one, see also [how to open pre-sales with a virtual room](https://inviewd.com/en/preventa-sala-de-ventas-virtual.html). At Inviewd we deliver the virtual sales room ready for the big screen, the tablets and the buyer's phone, with the same model on all of them, so the family sees the same thing at the station, at the table and at home. If you are planning the layout of the room, see [designing a sales room](https://inviewd.com/en/diseno-sala-de-ventas-inmobiliaria.html). ## Frequently asked questions ### How do you serve several clients at the same time in a sales room? With a self-guided tour station for those who are waiting, a group presentation at fixed times on the big screen and a tablet for each rep to serve at the tables. Anyone who cannot be served leaves with the tour link and a booked video call. ### What is a self-guided tour station? A touchscreen or large tablet running the project's 3D model in kiosk mode, so the family can explore on their own while their rep gets to them: they pick a unit type, tour it and look at the view. When the conversation starts, they already know what they are interested in. ### Does a group presentation work for selling homes? It works for the introductory part: the surroundings, the amenities and the unit types. One rep serves several families at once, and then each one moves to a table with their own questions. It does not replace the one-on-one conversation, which is where the sale closes. ## Keep reading - [Touchscreens in the sales room: how to make them the sales rep's best tool](https://inviewd.com/en/pantalla-tactil-sala-de-ventas.html) - [Designing a real estate sales room: the journey that leads to a signature](https://inviewd.com/en/diseno-sala-de-ventas-inmobiliaria.html) - [The guided virtual tour: the appointment people actually keep](https://inviewd.com/en/recorrido-virtual-acompanado-cita.html) See the service: [Virtual sales room](https://inviewd.com/en/sala-de-ventas-virtual.html) ## How to build a 100% digital sales room A 7-step roadmap for selling off-plan projects, with data from Camacol and McKinsey and the case of a project sold 100% virtually. ### Ready to accelerate the sale of your project? We build your project once in Unreal Engine, and the renders, video, 360° tours and interactive sales room all come from it, ready for any phone. --- Inviewd S.A.S. — virtual sales rooms, interactive 3D models and real-time 3D experiences for real estate. Bucaramanga, Santander, Colombia. - HTML version: https://inviewd.com/en/atender-varias-familias-sala-de-ventas.html - Agent guide (when to use Inviewd): https://inviewd.com/llms.txt - Site map: https://inviewd.com/sitemap.xml - Contact: contact@inviewd.com | WhatsApp +57 318 258 3664 | https://inviewd.com/en/contact.html